Shipping + Returns
Pokka Kids offers free shipping for all domestic orders. Shipping will generally be through USPS Priority Mail, which typically takes 2-3 days for delivery. (Please note that processing your order usually takes place within 24 hours but can take up to 3 business days before your order is shipped.) If you need expedited processing and shipping, please contact us at firstname.lastname@example.org and we can help you with your order.
For international orders, options and pricing will be provided at time of checkout.
We are proud of our products and we want you to feel the same.
If you are not happy with your purchase, you can return the products in their original condition (new, unused, unwashed, and unaltered) with tags attached within 7 days of the delivery date.
You are responsible for return shipping. We will issue a full refund once we receive the products.
To begin the return process, please email us at email@example.com providing us with (1) a copy of the original receipt, (2) the items that you would like to return and (3) reason(s) for returning the items. We will provide additional information, including the return shipping address, once we receive your email.
When returning any products, please include all original packaging (such as hang tags) and please use the original mailer box that was used to send our products to you.
We are not responsible for items lost in the mail so please consider using a trackable shipping service or purchasing shipping insurance.
Please note we do not accept returns for any international orders.